Customer Care

Shipping & Fulfillment:

Each order from MHairAtelier is made to order, with every bundle hand-selected and carefully inspected to ensure our clients receive only the highest quality extensions.

Because of this personalized process, please allow 7–10 business days for order fulfillment unless otherwise noted at checkout. Once your order is shipped, you will automatically receive a tracking number via email.

Shipping options include UPS Ground and UPS Next Day Air (when available). Please note these options reflect transit time only and do not include processing time.

Refunds & Returns:

Due to the customized and hygienic nature of our products, MHairAtelier does not offer refunds or exchanges under any circumstance.

All sales are final. Once an order has been placed and processed, it cannot be changed, canceled, or returned. This strict policy ensures that each client receives brand-new, untouched bundles that have never been handled, installed, or altered in any way.

About MHairAtelier:

MHairAtelier is a luxury hair brand specializing in 100% raw, authentic human hair extensions sourced ethically from Vietnam, China, and India.

We celebrate timeless beauty by bringing back the nostalgic essence of the early 2010s hair era — offering women of all ages a variety of textures, lengths, and fullness that capture that iconic look with a modern touch.

Our raw hair is completely unprocessed — never steamed, chemically treated, or altered — ensuring natural texture, durability, and unmatched longevity.

Each bundle is hand-inspected for softness, fullness, and quality before shipping to our clients, representing the essence of luxury and authenticity in every strand.

Why Choose MHairAtelier?

We collaborate with trusted global suppliers to offer raw, premium-quality extensions that are true to length, thick from root to tip, and naturally flawless. Each texture is chosen with care to deliver timeless quality and effortless beauty.

We also offer flexible and secure payment options, including Afterpay, Klarna, Apple Pay, PayPal, and Zip, to make your shopping experience as smooth and convenient as possible.

Product Details & Recommendations:

• Hair Type: 100% authentic raw hair from Vietnam, China & India
• Lengths Offered: 18” – 30”
• Recommended Bundles:
  
• 18–22 inches: 2–3 bundles
• 24–30 inches: 3–4 bundles for a full, voluminous look
• Longevity: 1–3 years with proper care
• Coloring: 100% raw hair — can be dyed or bleached by a professional stylist

Maintenance & Care Tips:

•  Do not wash hair before install to preserve its natural raw texture and pattern.
• Use sulfate-free shampoo and moisturizing conditioner only when needed.
• For curly textures, use a lightweight curl mousse to define curls and prevent frizz.
• Twist curly or wavy hair nightly to maintain texture and prevent tangling.
• Allow hair to air-dry naturally and use minimal heat for lasting quality and shine.

Customer Support:

For any order-related questions, please add your information on our contact page. Response times are typically within 24–48 hours tuesday-saturday and excluding holidays.

Thank you for choosing MHairAtelier — where luxury meets authenticity.